Refund policy

We want you to be confident about a large purchase. Our products ship directly from the manufacturer, so our return terms follow theirs. Here is exactly how it works.

Changed your mind?

• Contact us within 10 days of delivery at support@cubanvault.com or (985) 531-8513 with your order number. We'll send return instructions and a return authorization.
• Items must be unused, in original condition and in the original packaging, with all accessories and manuals.
• Return shipping is paid by the customer. Large humidors return by freight; we'll quote the cost before you decide.
• A restocking fee set by the manufacturer may apply (typically 20–25%). We'll confirm the exact amount for your item before you send anything back.
• Refunds go back to your original payment method once the manufacturer has received and inspected the item.

Arrived damaged?

• Freight deliveries: please inspect the crate before the driver leaves and write any damage on the delivery receipt. This is required for a freight claim.
• Report any damage, shortage or defect to us within 10 days of delivery, with photos. We handle the claim with the carrier and manufacturer and arrange a repair, replacement or refund. You pay nothing for damage in transit.

Defects and warranty

Products are covered by their manufacturer's warranty. Contact us and we'll manage the warranty claim for you.

Cancellations

• Orders cancelled before they ship receive a full refund.
• Orders cancelled after shipping are treated as returns under the terms above.

Not eligible for return

• Used items, and items bought for one-time or temporary use (for example trade shows or events).

Questions before you order? Call or email us. We're happy to confirm return terms for a specific product.