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Frequently Asked Questions

Q. How We Ship?

A. CubanVault selects and authorizes the top shipping companies and freight delivery professionals to efficiently deliver your items. Our largest carrier is UPS and FedEx. 

Q. How fast do you ship out?

A. Usually within 1-2 business days.

Q. When will i receive tracking for my order? 

A. As soon as your package ships out you will get an automatic notification with your tracking number and progress..

Q. Is the product fully assembled? 

A. All products are fully assembled. You might have to move things into place for example the shelves in a cabinet, other than that there is no assembly required. 

Q. Can i get a call before the carrier comes out for delivery?

A. We request all carriers carrying LTL/Freight shipments to call our clients prior delivery. Ground shipments do not get a call.

Q. Can i place my order over the phone? 

A. Yes! We are available 6am-6pm Monday-Sunday EST. You can reach us at (985) 531-8513.

Q. Do you ship to outside of US?

A. Yes. Please email the item(s) and shipping address to get the shipping quote. We ship humidors, lockers, wine coolers and other items outside of USA.

Q. What if my shipment is damaged?

A. We understand that fragile products may become damaged in transit. In such cases, please contact our Customer Care Department at (985) 531-8513, 6 a.m.- 6 p.m. EST Monday-Friday and a Customer Care Representative will assist you.

Q. if something is out of stock can i backorder or special order it? 

A. Yes! Please contact us by phone to place your order.

CubanVault is dedicated to ensuring that the thousands of products we store in our warehouse are in stock and ready to ship. Sometimes demand outpaces supply. Backordered items are still available for purchase online and ship as soon as they become available.

If an item is backordered, we try to be as clear and accurate as we can to give you an estimated delivery date on the item’s product page.  Please be aware that delivery dates on backordered items are approximate and subject to change.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Care Department at (985) 531-8513. 

Please Note: Your credit card will not be charged until your order has shipped. If any item in your order is backordered, you will only be charged for the items that ship.