About CubanVault
Q. Who is CubanVault?
A. A US online store that outfits cigar rooms: cabinet and electric humidors for collectors, commercial display humidors and cigar lockers for lounges and shops, and Airpura smoke eaters. We're an authorized dealer for the brands we sell, including Humidor Supreme, Quality Importers, Raching, Prestige Import Group, Hydra, Airpura and Xikar. We don't sell cigars.
Q. How can you help me choose?
A. Ask for a free room plan: tell us the room, the number of cigars or members, and within one business day you get two equipment options with delivered prices and real box capacity. Or call (985) 531-8513.
Q. What does shipping cost?
A. Free on orders of $199 and up in the US; $14.95 under $199. Cabinets and lockers ship free by freight with liftgate delivery. Two furniture-style table humidors (the Coffee Table and the Montegue) have a flat $249 freight charge, shown on their product pages.
Q. Can I cancel my order?
A. Yes, free of charge until it ships.
Q. What if my humidor won't hold humidity?
A. Our 30-Day Humidity Promise covers cabinet, commercial and electric humidors: if it won't hold 65–72% in the first 30 days after delivery, we troubleshoot it with you and ship the part or humidifier it needs at our cost.
Orders and delivery
Q. How fast do you ship?
A. Most in-stock items ship directly from the manufacturer within 1–3 business days. We confirm stock within one business day of your order and tell you right away if anything is backordered.
Q. How do you ship?
A. Smaller items (air purifiers, filters, humidifiers and accessories) ship by UPS or FedEx Ground. Cabinet humidors, cigar lockers and electric humidors ship by freight on a pallet, delivered to your curb with a liftgate. See our freight delivery guide.
Q. Will the carrier call before a freight delivery?
A. Yes. We ask every freight carrier to call you to schedule a delivery window. Use a phone number you'll answer. Ground parcels don't get a call.
Q. When will I get tracking for my order?
A. As soon as your order ships you get an automatic email with your tracking number. Freight orders get the carrier's tracking (PRO) number. You can also track your order anytime by signing in with your checkout email.
Q. What if my shipment arrives damaged?
A. Inspect the crate before you sign and write any damage on the delivery receipt, then call us at (985) 531-8513 (for Raching humidors, within 24 hours, with photos). We handle the claim and the replacement at no cost to you. See our promises.
Q. Can I return an item?
A. Yes, within 10 days of delivery, following the manufacturer's terms. Return shipping and any manufacturer restocking fee (typically 20–25%) are confirmed with you before anything is sent back. See Returns & Refunds.
Q. Do you price match?
A. Yes, on the identical new item from another authorized US retailer, compared on the total delivered price. See our Price Match Guarantee or call us.
Q. Do you offer financing?
A. Yes. Get it now, pay over time. Pay in full or choose a flexible payment plan with Shop Pay. Learn more.
Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.
Q. Is the product fully assembled?
A. Most cabinets and electric humidors arrive assembled; you may need to set shelves or drawers in place. A few furniture-style humidors, such as the Coffee Table, need simple assembly. The product page says which.
Q. Which humidor or smoke eater should I buy?
A. Try the Humidor Finder or the Smoke Eater Sizer. Planning a lounge, shop or cigar room? Ask for a free room plan, or call (985) 531-8513.
Q. Can I order by phone?
A. Yes. Call (985) 531-8513, 10 a.m. to midnight Eastern, 7 days a week. If we miss you, we call you back.
Q. Do you ship outside the US?
A. No. We ship to addresses in the United States only. Hawaii and Alaska orders may need a separate freight quote, so please call (985) 531-8513 first.
Q. Can I backorder or special order an item?
A. Yes. Call us and we'll confirm the expected ship date with the manufacturer before you order. If a date changes, we email you right away, and you can cancel if the new date doesn't work for you.