Shipping is FREE on all orders above $199 to customers within the U.S.
One exception: the Coffee Table and Montegue table humidors ship by liftgate freight for a flat $249. The charge is shown on their product pages and at checkout.
We don't want to mess around with fine print and surprise charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (in stock at the manufacturer) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it usually ships within 1–3 business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within five business days of your order feel free to follow up with us at support@cubanvault.com
We ship by UPS Ground, FedEx Ground and freight to the continental 48 states. Every order ships directly from the manufacturer's warehouse: most in-stock items leave within 1–3 business days, and for cabinets that ship by freight the carrier calls you to schedule delivery. We confirm stock within one business day and tell you right away if anything is backordered.
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 4pm cut off time.
Where we ship:
We ship to addresses in the United States only. Hawaii and Alaska orders may need a separate freight quote, so please call (985) 531-8513 first.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to support@cubanvault.com and we will handle the claim for you. Our Returns & Refunds page has the time limits.